Documentation Writer

1 week ago

Noida, India Optum Full time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start **Caring. Connecting. Growing together.**

**Primary Responsibilities**:

- Update existing and create new business documentation according to specified timelines
- Review & write documentation (SOP/PI’s) for clarity, content, and consistency with established department standards and ensure compliance with business rules
- Collaborate with Senior Documentation staff and/or business partners for instruction, guidance, or direction
- Proactively manage task assignments or documentation projects to due dates, and report status
- Facilitate small to mid-size documentation efforts
- Organize and facilitate meetings to review, resolve conflict with, and/or approve documentation, and report status
- Be able to make recommendations for content/format improvements
- Be able to make recommendations for department or business partner process improvements
- Perform research required to update/develop documentation
- Publish documentation according to established protocol
- Assist leadership with business issue resolution
- Meet or exceed established business MBOs of quality and speed to delivery
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

**Required Qualifications**:

- 1+ years SOP/ Process instruction writing experience. (SOPs/ Job Aid’s/Policies and Procedures)
- Intermediate in MS Word and HTML coding

**Preferred Qualification**:

- Undergraduate degree or equivalent experience
- At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission._

njp

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