Customer Success Associate

3 days ago


Hinjewadi Pune Maharashtra, India Zeta-V Technology Solutions Ltd Full time

**Responsibilities**:

- Schedule Kickoffs (first 30 days of subscription year) and Midyear Reviews (150-210 days into the subscription year) to occur between the account manager and the client
- Schedule Advisor-Client and Advisor-Prospect meetings such as vendor briefings, Advisor Access calls
- Prepare agendas and internal calendar invites for service calls by researching past service notes in SF and using AI to form a hypothesis about what business issues are going on at the company
- Debrief weekly (or more frequently) with account manager and customer success partner on tasks, roadblocks, suggestions to ensure strong alignment on account expectations

**Skills/Requirements**:

- Excellent oral & written communication skills, communication experience with executive-level (especially written)
- Strong organizational skills
- Strong IT skills with the ability to learn new tools
- English fluency
- Attention to detail
- Customer service orientation and experience
- Calendar management experience

Prior customer service or administrative assistant experience helpful

**Job Types**: Full-time, Permanent

Pay: ₹400,000.00 - ₹1,000,000.00 per year

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Schedule:

- Day shift
- Monday to Friday

Supplemental Pay:

- Performance bonus

Ability to commute/relocate:

- Hinjewadi, Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

Work Location: In person



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