Am Regional Msf Support

4 days ago

Chennai Tamil Nadu, India HSBC Full time

-Job description**Some careers open more doors than others.**

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

**Principal Responsibilities**:
The role incumbent will provide support to CEP/Premier/Mortgages sales teams in tracking portfolio, lead management & BAU activities. S(he) will also support on resolving queries /complaints and liaise with the central teams to ensure resolution.
- Facilitate the acquisition team enabling them to achieve targets
- Assisting in acquiring, processing & opening of New-To-Bank Accounts (Both Premier & Advance), Cards, Personal Loans & Home Loans
- Home Loans & Credit Cards file processing
- File and form checking for Account Opening
- Lead Management for Corporate Employee Programme (CEP) CSO, Mortgage DSF, Premier Client Management(PCM) - assigning and tracking leads, ensuring proper closure in CRMS with apt narration
- MI Management
- MI agreement tracker to be properly maintained
- Maintaining Daily Report, Sales reports, Sales Call Data & Recruitment Tracker
- Maintaining data for TPMI Agreements
- Ensure a consistently high level of product and service delivery for relevant customer/sales touch points
- Develop and maintain good customer relations and ensure effective service delivery (including Complaint Management)
- Extend support towards reduction in KYC errors, discrepancies
- Monitoring requests for Salary processing done through payments, processing of other ad hoc payments like bonus, incentives etc.
- AOF checking and maintaining, ensuring proper completeness of forms
- Develop a collaborative environment with all members of sales team
- Be a role model of HSBC Group Values, lead by demonstrating and driving value based culture that imbibes Treating Customer Fairly (TCF) principles in all spheres of RBWM Business.
- Ensuring adherence to all audit and sales compliance requirements.
- Comply with the applicable laws, regulations, Group and local policy related to Sanctions and AML policy of HSBC while undertaking various day to day operations.
- Demonstrate an understanding of PEP acceptance, prohibition, CDD & EDD guidelines in order to ensure that the INM RBWM is fully compliant with the PEP LoBP. Demonstrate an understanding of PEP acceptance, prohibition, CDD & EDD guidelines in order to ensure that the INM RBWM is fully compliant with the PEP LoBP.

Be aware and identify high risk indicators for various products and Services offered by INM RBWM (ex. cash, insurance, credit cards products etc.)
Requirements**Qualifications**
- Bachelor's degree or equivalent experience
- Experience (preferable) in frontline customer services/ relationship management.
- Strong communication, client focus and influencing skills
- Sound knowledge on the Banking sector in general

Able to communicate well in English and local languages.

**Useful Link**

Link to Careers Site: Click**HERE**

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
- Issued by The Hongkong and Shanghai Banking Corporation Limited, India_

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