Customer Service Representative

4 days ago

Santacruz Mumbai Maharashtra, India CARA Hair Transplant and Aesthetic Center Full time

**Job Description: Customer Support Executive (Sales)**

**Company Description**

CARA Aesthetics is a leading hair restoration and aesthetic clinic located in Santa Cruz West, Mumbai. We specialize in cutting-edge techniques for hair restoration and facial aesthetics. Our expert team is committed to providing safe, effective treatments in a clean and professional environment. We prioritize patient confidentiality and aim to build long-term relationships grounded in trust and holistic well-being.

**Role Description**

We are looking for a dedicated and dynamic Customer Support Executive (Sales) to join our team full-time at CARA Clinic. As a Customer Support Executive, you will be at the forefront of our client interactions, responsible for driving sales and ensuring customer satisfaction. Your primary role will involve managing inbound and outbound calls, engaging with potential clients, promoting our services, and guiding them through their aesthetic journey at CARA Clinic. You will play a key role in converting inquiries into consultations and consultations into successful sales.

**Key Responsibilities**:

- Handle inbound and outbound calls and chat inquiries to engage with potential clients.
- Provide detailed information about CARA Clinic’s hair restoration and aesthetic services.
- Conduct thorough consultations to understand and address client needs.
- Build rapport with clients and maintain long-term relationships.
- Achieve and exceed individual sales targets set by management.
- Maintain accurate and up-to-date records of client interactions and sales activities.
- Work closely with the marketing team to align sales efforts with promotional activities.
- Provide excellent post-sale customer support to ensure client satisfaction and retention.

**Qualifications**:

- Proven experience in customer support, sales, or a similar client-facing role.
- Excellent communication and interpersonal skills.
- Strong ability to understand and address client needs effectively.
- Sales-driven with a passion for helping clients achieve their aesthetic goals.
- Knowledge or interest in hair restoration and aesthetic treatments is a plus.
- Ability to work independently and as part of a team in a fast-paced environment.
- Bachelor’s degree in business, marketing, or a related field is preferred.

**Why Join CARA Clinic?**
- Be part of a top-tier aesthetic clinic in Mumbai with a reputation for excellence.
- Work in a supportive, collaborative environment that values professional growth.
- Access continuous learning and development opportunities.
- Competitive salary with performance-based incentives.
- **Contact: +91 7777034066**_

**Job Types**: Full-time, Permanent

**Benefits**:

- Flexible schedule
- Leave encashment
- Paid sick time
- Paid time off

Schedule:

- Evening shift
- Morning shift
- Rotational shift

Supplemental Pay:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 2 years (required)
- Customer service: 2 years (required)

**Language**:

- English (required)
- Hindi (required)

Work Location: In person

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