Support Executive

4 days ago

Banjara Hills Hyderabad Telangana, India Univariety Full time

**Key Responsibilities**:

- Registration of Customer complaints
- Coordinate with sales team and other departments
- Maintaining key relationships with internal/
- to external team to help delivering an exemplary service experience.
- Regular updates of case comments/customer feedbacks in CRM Software after follow-up with customers/engineers
- Conducting Customer Survey to evaluate customer satisfaction.
- Prepare & publish various Reports as and when required by service management.
- Activate and engage with clients on frequent intervals to generate opportunity to cross/upsell other products.

**Skills and Abilities**:

- Customer service mindset
- Ability to handle multiple tasks and responsibilities
- Ability to work independently/in a group setting/with little direction/with direct supervision
- Ability to adjust priorities and manage time wisely in a fast-paced environment.
- Excellent Team Collaboration & workplace discipline Skills are must.

**Minimum Requirements/Qualifications**:

- Any graduate/post graduate
- Excellent Communication skills is a must criteria
- 2-3 years’ experience in customer service role.
- Excellent computer skills with proficiency in MS office tools
- CRM experience would be an added advantage
- Good Geographical Knowledge (States/UT etc.)

**Job Types**: Full-time, Permanent

Pay: ₹18,000.00 - ₹22,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Life insurance

Shift:

- Day shift

Work Days:

- Monday to Friday

Work Location: In person

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