Helpdesk Operator

**Starting Date**:ASAP **Contract type**: Full-time and open-ended **Salary**: 21,30,543 INR, commensurate with relevant experience and skills **Location**: New Delhi, India **About the Job** Better Cotton is in an exciting stage of growth and development carrying out major changes to its standard system model, notably transitioning to a certification...

About the Team The IT team at Navi ensures smooth day-to-day operations across the organization, and focuses on enhancing workplace experience. They manage office services, coordinate logistics, and handle administrative tasks to support stakeholders in achieving their objectives.About the Role The IT Helpdesk Manager is responsible for overseeing the...

Job descriptionLeadership and Supervision- Lead, mentor, and motivate the Helpdesk team to achieve high performance and maintain a positive work environment. - Conduct regular one-on-one meetings, performance reviews, and team meetings to address issues and provide feedback. - Assist in the recruitment, training, and onboarding of new Helpdesk...

Job Description: Key Responsibilities - • Lead the helpdesk team handling L1 and L2 queries across states. • Ensure timely resolution of tickets and adherence to SLAs. • Manage multi-channel support (email, ticketing system). • Act as SPOC for escalated issues and coordinate with product/tech teams. • Track recurring issues, prepare reports,...

Job Description: Key Responsibilities - • Lead the helpdesk team handling L1 and L2 queries across states. • Ensure timely resolution of tickets and adherence to SLAs. • Manage multi-channel support (email, ticketing system). • Act as SPOC for escalated issues and coordinate with product/tech teams. • Track recurring issues, prepare reports, and...

Delhi, Everywhere in India - Follow defined policies & procedures - Document problems in the company system - Resolves technical issues forwarded by other team members - Maintains/builds relationships with other groups that impact the technical aspect for phone support **Required Skills**: - Time management skills - Knowledge of job associated database,...

Maximize Your Impact with TPWelcome to TP, a global hub of innovation and empowerment, where we redefine the future. With a remarkable 10 billion annual revenue and a global team of 500,000 employees serving 170 countries in over 300 languages, we lead in intelligent, digital-first solutions.As a globally certified Great Place to Work in 72 countries, our...

**Roles and Responsibilities** - Take ownership of customers' issues and follow problems (RCA) through resolution. - Identify and assess customers' needs, clarify information and provide solutions and alternatives wherever applicable. - Review and identify the root cause for all escalated service requests and evaluate escalation performance metrics. -...

**Desired Qualification**: - Language Requirement: Proficiency in Reading, Speaking and writing any one of the following - Telugu, Nepali, Urdu, Malayalam, Gujrati, Konkani, Kannada, Manipuri - Graduate in any discipline with 1 to 2 years of Experience. - Typing in English with a speed of 30 WPM or in Hindi with 25 WPM. - Certificate of at least 6 months of...

Requisition ID: 286678Relocation Authorized: NoneTelework Type: Part-Time TeleworkWork Location: New DelhiExtraordinary teams building inspiring projects:Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the world's...