Customer Support Executive

2 days ago

Kharadi Pune Maharashtra, India rode export service pvt ltd Full time

**Location**: [PUNE KHARADI

**Job Type**: Full-time
**Department**: Customer Support
**Reports to**: Customer Support Manager / Team Lead

**Job Summary**:

- or service-related issues and ensuring a positive customer experience.

**Key Responsibilities**:

- Resolve customer complaints efficiently and professionally.
- Provide accurate, valid, and complete information using the right tools and resources.
- Document customer interactions and follow up to ensure resolution.
- Escalate complex issues to senior support staff or relevant departments.
- Meet or exceed customer satisfaction and productivity targets.

**Requirements**:

- Bachelor's degree or equivalent work experience.
- 1+ year of experience in a customer service or support role (freshers may also apply, depending on the level).
- Excellent communication skills (Marathi)
- Strong problem-solving skills and attention to detail.
- Familiarity with CRM systems and support tools

Pay: Up to ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

**Speak with the employer**
+91 08180921243

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