Front Office Executive

2 days ago

Mumbai, India Embassy Group Full time

**Job Title / Position: Front Office Executive**

**Job Purpose**:
**To ensure that the Guest Experience, Services, Ambience, Maintenance & Upkeep and Look & Feel of the Front office conform to the highest standards of hospitality; in line with the Brand Standards and Standard Operating Procedures of Embassy.**
- To ensure that each visit of the guest to Embassy office is a Personalized and a

Memorable Experience.

**Key Responsibilities**:

- Guest Interaction & Experience
- Interact with the guest before arrival.
- Meet all guests on arrival at the Front office.
- Ensure that welcome and show around formalities are offered as per standards.
- Farewell and subsequent follow through as per standards.
- Ensure that Housekeeping and Maintenance of the Front office is as per the prescribed standards.
- Provide logistic support to organize conferences or any other event. Administer booking process in line with company policy.
- Oversee the Security function - Meet the security in charge to discuss and communicate priorities and address complaints.
- Maintain and check the inward and outward registers.
- Ensure that newspapers and magazines are placed in the reception area as necessary as per guidelines.
- Coordinate with employees in terms of dispatch of couriers.
- Manage all calls efficiently at the front office.
- Liaison with Admin with regards to all admin related requirements.
- Coordinate with all departments and vendors on stationery and other equipment.

**Qualifications and Work Experience**:
Graduate/Post Graduate qualification with minimum 2 years of experience

**Knowledge, Skills and Competencies**:
English Fluency (Read, Write, Speak).

*
- With minimum Degree
- Must have strong verbal and written communication skills
- Exceptional organizational and multitasking skills
- Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy

7. Customer service experience

**Salary**: ₹20,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

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