Customer Service Advisor

1 day ago

Chandigarh Chandigarh, India Void2one Solutions Full time

**Void2one Solutions HIRING Customer Service Advisor (UK process)**

**Job details**:

- Designation**:Customer Service Advisor (UK process)**:

- Education: Bachelors or Masters preferred
- Job location: Chandigarh (Green City)
- Package: 25-30k CTC and Night Allowance
- Full time, Work from Office
- UK Shift (10:30 pm to 2:30 am) Rotational Shifts
- Only UK Bank Holidays no Indian Holidays
- 6 Days working during probation
- 5.5 days working after probation
- No holidays during probation (3 months)

**Mandatory skills**:

- Excellent communication skills.
- Analytical Skills
- Working knowledge of MS Office Suite and Google Workspace
- Tech Savvy (Proficient in Excel, Word, Databases and Data input)
- Proficient in the use of computers.

**Role and Responsibilities**:

- Handling a high volume of inbound and outbound calls.
- Live chats call to meet and surpass customer service levels.
- Preferred experience in B2C or B2B environment.
- Ideally experience of transport or logistics in a customer service.
- To promptly answer incoming and make outgoing calls in an enthusiastic, courteous, and efficient manner.
- Adhering to internal and external policies/procedures to ensure delivery process is executed smoothly.
- Maintain system with current information to ensure orders are updated with all communications.
- Ensure requests to supply information to internal and external contacts are completed within the required deadlines.
- Liaise with relevant departments to ensure procedures are followed and goods are dispatched.
- Manage own work schedule to ensure assigned duties/tasks are completed with minimum supervision.
- Identify the customer’s requirements and respond to them.
- Complete additional ad-hoc tasks as required.

**Perks & Benefits**:

- UK Shift (10:30 pm to 2:30 am) Rotational Shifts
- 5.5 Working days after probation
- On-time Salary
- Fun Activities
- PF, Bonus and Incentives
- Professional Work culture

**Regards,**
**| Lata | HR |**
**| Void2one Solutions |**
**Contact: +91-7814924069**

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Commuter assistance
- Flexible schedule
- Health insurance
- Leave encashment
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Morning shift
- Rotational shift
- UK shift

Supplemental pay types:

- Commission pay
- Performance bonus
- Shift allowance
- Yearly bonus

Application Question(s):

- Are you comfortable with 6 Days working during probation, 5.5 days working after probation and No holidays during probation (3 months)?
- Are you comfortable with UK Bank Holidays no Indian Holidays?
- Are you comfortable with UK Shift timings (10:30 am to 2:30 pm)?

**Education**:

- Bachelor's (required)

**Language**:

- English (required)

**Location**:

- Chandigarh, Chandigarh (required)

Shift availability:

- Day Shift (required)

Work Location: In person

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