E-commerce Executive

6 days ago

Gurugram Haryana, India WiseLife Full time

**Job Overview**:
We are seeking a proactive and detail-oriented E-Commerce Operations Executive to lead and manage the day-to-day operations across multiple online platforms including Shopify, Amazon, Flipkart, Myntra, and Nykaa.

**Key Responsibilities**:
**Platform & Store Management**:

- Manage product listings, store content, and merchandising across all e-commerce platforms.
- Optimize product listings (titles, descriptions, images, keywords) for better visibility and conversions.
- Monitor and improve store performance metrics by conducting A/B tests to refine UX, product presentation, and layout.
- Proactively raise and resolve tickets with marketplaces to ensure smooth operations.

**Operations & Fulfilment**:

- Supervise inventory management, order processing, timely dispatch, and returns.
- Coordinate with customer service to ensure prompt issue resolution and positive customer experiences.

**Growth & Performance Strategy**:

- Analyze and execute strategies to optimize conversion rate, Average Order Value (AOV), and reduce Customer Acquisition Cost (CAC).
- Track and report on key KPIs and platform health metrics to guide business decisions.

**Competitor Analysis & Pricing Strategy**:

- Monitor competitor pricing, positioning, and promotional strategies to maintain a competitive edge.

**Financial Reconciliation**:

- Perform monthly sales and transaction reconciliations across platforms to ensure financial accuracy.

**Marketing & Campaign Coordination**:

- Collaborate with the marketing team to plan, execute, and measure performance of digital advertising campaigns.
- Provide input on promotions and creatives to align with platform trends and audience behavior.

**Job Types**: Full-time, Permanent

Pay: From ₹25,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Application Question(s):

- What is your current or last drawn salary?

Can you attend the office physically in Gurgaon?

Work Location: In person

Expected Start Date: 01/06/2025

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