Associate - Educator Operations (Contractual)

REMOTE - INDIA /

LEARNING - ACADEMIC DELIVERY /

CONTRACTUAL

/ REMOTE

Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 50 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China. Emeritus’ short courses, degree programs, professional certificates, and senior executive programs help individuals learn new skills and transform their lives, companies and organizations. Its unique model of state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors and coaches has educated more than 250,000 individuals across 80+ countries. Founded in 2015, Emeritus, part of Eruditus Group, has more than 2,000 employees globally and offices in Mumbai, New Delhi, Shanghai, Singapore, Palo Alto, Mexico City, New York, Boston, London, and Dubai. Following its $650 million Series E funding round in August 2021, the Company is valued at $3.2 billion, and is backed by Accel, SoftBank Vision Fund 2, the Chan Zuckerberg Initiative, Leeds Illuminate, Prosus Ventures, Sequoia Capital India, and Bertelsmann.

**Role overview**:
The Academic Delivery Coordinator ensures a great learning experience for the thousands of students taking our courses. The role interfaces with cross-functional teams like Design, Marketing, Services Delivery, Admissions, etc., in India.

**Role & responsibilities**:

- Establishes, manages, and maintains collaborations and partnerships with various departments, researchers, and programs as well as resources outside of Emeritus such as industry leaders and professional organizations to help build and leverage expertise and resources
- Researches, compiles, prepares, and composes analysis, data, and documents in support of the specialized focus area
- Communicate effectively with stakeholders to address contract-related inquiries and amendments promptly.
- Verify and reconcile invoices against purchase orders, contracts, and service agreements to ensure accuracy and completeness
- Identify discrepancies, resolve billing issues, and liaise with vendors and internal teams for timely resolution.
- Ensure that invoices are processed in a timely manner and in compliance with company policies and financial regulations
- Respond promptly to internal and external queries related to contracts, invoices, and payment status
- Handle sensitive issues and facilitate collaboration at the highest level
- Continuously identify opportunities to streamline contract execution, invoice reconciliation, and query resolution processes
- Collaborate with cross-functional teams to implement improvements and enhance operational efficiency

**Key skills & qualifications**:

- A bachelor’s degree from a fully accredited university is a must
- Masters in any specialization would be a plus
- Fluent in English
- Self-starter with strong organizational skills
- Strong interpersonal and communication skills
- Experience working within a virtual team
- Flexibility on work hours and days
- Skills in Excel, PowerPoint
- Ability to read data and make analysis
- Collaboration skills

**Prior work experience**:

- Experience working with Business Schools in India or the APAC region with 1-3 years of experience
- Experience in EdTech and/or Higher Education preferred

Emeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.