
Chat Support Executive
2 days ago
1 to 3 years of experience
- Fluency in English is mandatory.
- Approaching problems in a logical way, taking the time to listen and understand what the customer needs and find an appropriate solution.
- Attention to Detail.
- Should have excellent communication skill.
- Checking the order status.
- Identify customer needs and help customers use specific features.
- Update our internal databases with information about technical issues and useful discussions with customers.
- Monitor customer complaints on social media and reach out to provide assistance.
- Inform customers about new features and functionalities.
- Follow up with customers to ensure their technical issues are resolved.
- Gather customer feedback and share with our Product, Sales and Marketing teams.
- **Work from home**:
- Initially two month need to come office for training.
**Salary**: ₹228,000.00 - ₹324,000.00 per year
Schedule:
- Night shift
Supplemental Pay:
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Vinayagapuram, Attur, Salem - 636102, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Chat support: 1 year (preferred)
- Customer support: 1 year (preferred)
**Language**:
- English (preferred)
**Speak with the employer**
+91-XXXXXXXXXX
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