It Support
4 weeks ago
Key Results Accountabilities expected from role 1 Troubleshoot resolve and escalate reported incidents in ServiceNow ticketing system as needed 2 Escalate unresolved issues to the appropriate support teams or vendors 3 Monitor ServiceNow to provide timely remote support and ensure operational issues are addressed promptly 4 Ensure all communications calls chats in-person interactions are accurately logged in ServiceNow 5 Respond to client inquiries take ownership of user problems and proactively address user issues 6 Assist with ad-hoc IT support requests including software troubleshooting and hardware installations 7 Promote the IT Connect Service Portal ServiceNow and guide users on incident and service request creation 8 Prepare clear instructions and documentation for internal clients 9 Support the Ordering and configure computer systems mobile devices and peripherals in accordance with Keller Group IT standards 10 Manage users and devices in Intune or Active Directory and maintain asset records in ServiceNow to forecast and manage spare device inventory 11 Ensure new users are properly onboarded with Keller-enrolled devices following Group IT procedures 12 Ensure all requests comply with company policies and procedures 13 Liaise with approved vendors and suppliers to confirm deliveries and arrange support 14 Provide information and assistance for Keller Group IT initiatives as requested 15 Attend internal Keller IT meetings and contribute as needed 16 Deliver exemplary customer service for all support inquiries consistently upholding service management standards and meeting SLA obligations 17 Administer the Proofpoint portal for email management
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Customer Support
1 week ago
Salem, India Splendenslab IT Ventures Pvt Ltd Full time**Customer Support - SaaS Application Support** **About the Company**: RunLoyal is a fast-growing SaaS company based in Atlanta, GA, transforming the pet care industry with innovative technology. We are seeking a Lead Application Support Engineer to join our India-based remote team and support our US customer base. **Working Hours**: **5:30 PM to 3:00 AM...
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Wms manhattan consultant
3 weeks ago
Salem, India TekValue IT Solutions Full timeJob Title: WMS Manhattan Consultant / Analyst / SpecialistRemote - IndiaLong TermKey Responsibilities:Configure and support Manhattan WMS applications (primarily Active WMS or WMOS).Analyze, troubleshoot, and resolve system and user issues in a timely manner.Work closely with operations, IT, and logistics teams to gather requirements and deliver...
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Hiring Technicial analysis in Salem
7 days ago
Salem, India ADITHYA IT SOLUTION PRIVATE LIMITED Full timeWe are looking to hire a well-organized technical support Analyst to provide front-line IT support to all our customers. Your primary function will be to answer support tickets and assist with whatever technical issues the client may be facing. You may be required to travel to the client’s location to sort out hardware and peripheral issues or connect via...
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Seeking Junior Executives In Salem
7 days ago
Salem, India ADITHYA IT SOLUTIONS IN SALEM Full timeA Junior Executive's job description includes assisting senior staff, managing administrative tasks like documentation and communication, supporting various departments, and contributing to project execution or client relations, depending on the specific role. Key skills needed are excellent communication, attention to detail, organization, problem-solving,...
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Salem, India ADITHYA IT SOLUTIONS IN SALEM Full timeWe are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and...
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Salem, India ADITHYA IT SOLUTIONS IN SALEM Full timeA CCTV technician installs, maintains, and repairs closed-circuit television systems, ensuring cameras, cables, and recording devices are functioning correctly. Key responsibilities include performing site surveys, configuring network settings, troubleshooting technical issues, and providing support to end-users. This role requires technical skills to set up...
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Technical CAD Instructor in Salem
5 days ago
Salem, India ADITHYA IT SOLUTIONS IN SALEM Full timeThis Technical Trainer(CAD) role requires a combination of technical expertise, teaching skills, and adaptability to ensure effective knowledge transfer to participants with varying levels of experience. Technical Trainer (CAD) Important Note - 2023 to 2025 Passed out get first preference Job Summary Technical trainer with knowledge in any Engineering...
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Salem, India ADITHYA IT SOLUTIONS IN SALEM Full timeA software trainer educates individuals and groups on how to effectively use software by developing training programs, creating materials like manuals and videos, and delivering hands-on or online sessions. Key responsibilities include assessing user needs, providing ongoing support, and staying updated on software changes to ensure users gain proficiency...
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Recruiting Female Administrators In Salem
7 days ago
Salem, India ADITHYA IT SOLUTIONS IN SALEM Full timeWe are looking for a sharp administrator to provide leadership support and keep the office running smoothly and efficiently. In this role, you will be required to oversee administrative and clerical activities; greet and direct office visitors; collect, organize, and retrieve information and documents; and make arrangements for meetings and travel....
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Hiring Female Student Trainee In Salem
7 days ago
Salem, India ADITHYA IT SOLUTIONS IN SALEM Full timeA student trainee job description includes a mix of learning-focused tasks like assisting with projects, conducting research, and shadowing experienced professionals, alongside practical duties such as administrative support, data gathering, and preparing reports. The role is designed to provide hands-on experience to develop skills and knowledge for a...