Trainer - Product Support

2 days ago

Remote, India Replicon Full time

**Position Overview**:
Replicon is currently looking for a Trainer to support the learning needs of the Product Support Team. This role will be responsible for conducting products-focused on-boarding learning programs for all new employees and other related activities for the existing employees at Replicon, Bangalore Location.

**Key Responsibilities**:

- Create, coordinate, and deliver world class Onboarding and Ongoing training to Product Support engineers
- Collaborate with the Reporting Manager in creating learning strategies for the Team.
- Work with the leadership team to identify areas where additional training would improve the team's performance.
- Develop innovative learning programs to be delivered across different platforms - instructor-led, web-based, manuals, job aides, certification programs, and eLearning solutions.
- Work with a Goal to continue upscaling the team & update themselves on the latest developments of the products and the messaging around them.
- Maintain learning modules by updating/revising it on an ongoing basis based on the updates from internal stakeholders
- Support the team in developing efficient strategies for onboarding and ongoing training around product and internal processes.
- Ensure quality training is provided to the clients with doing QA of calls and documentation.
- Provide support and ensure process adherence

**Qualifications**:

- Graduate in any discipline
- Minimum 4 years of experience as a Trainer in a corporate environment, with some relevant experience focused on product and process training
- Excellent verbal and written communication skills in English
- Excellent presentation and facilitation skills
- Excellent interpersonal skills
- Good knowledge of current technologies and systems
- A hands-on approach towards learning & development
- Proficient in MS Office tools
- Experience working with remote teams
- Experience in delivering training through webinars
- Experience in content development
- Willing to work the night shift.

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