Tele Caller/telemarketer

4 days ago

Delhi, India Netfolks Consulting Full time

Job Description for the Post of Telecaller/Telemarketer-Home Health Care

Role: Telecaller/Telemarketer-Home Health Care Description

Qualification: Graduation/ Background in healthcare-related education will be preferred

Experience: 2-5 Years Minimum

Gender: Male/Female

No. of Positions: 2

**Salary**: INR 20000/- to 30000/- per month

Must Have experience in Portea Home Healthcare/ Broomees/ Apollo Homecare/ Dabur Homecare/ Healthcare at Home

Responsibilities: Sales related responsibilities
- Call on the data and convert it into sales.
- Create new client base for the organization.
- Attending to the inbound calls and converting them into sales. Schedule appointments for patients/clients:

- Answer telephone promptly and in a polite and professional manner.
- Obtain and enter accurate demographic information into the CRM (address, telephone number, name of insurance or self-pay status etc.)
- Schedule appointment correctly - review appointment date, time, location, and provider name with caller.
- Inform caller of items to bring to appointment (including insurance card, medications, office visit fee, and verification of income - if applicable).
- Remind caller to arrive 15 to 30 minutes before scheduled appointment to complete paperwork.
- Remind caller of cancellation/rescheduling.
- Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization.

Act as a liaison for the patients/clients and the Center:

- Direct calls to other departments as needed.
- Make calls to reschedule appointments when necessary.
- Aid with mailings andother projects as call volume permits. Other reasonably related duties as assigned by supervisor or manager. Qualifications:

- Graduate. Associate degree or related healthcare certification preferred.
- One year of experience in customer service and/or related clinical environment; working knowledge of medical terminology.

Preferred Traits: - Ability to handle confidential and sensitive information.
- Ability to communicate effectively on the telephone.

**Job Types**: Full-time, Regular / Permanent

**Salary**: From ₹20,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Work from home

Schedule:

- Flexible shift
- Rotational shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Customer service: 1 year (required)
- tele sales: 1 year (required)
- total work: 2 years (required)
- Health insurance

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