Customer Engagement In-charge

4 days ago


Kochi Kerala, India EINSATZ Technologies Full time

**Desired Profile**:

- Proven experience (5+ years) in customer service or customer engagement roles, ideally within the automotive industry.
- Strong communication and interpersonal skills with the ability to handle difficult customer situations professionally.
- Strong problem-solving abilities and attention to detail.
- Experience in a dealership environment, preferably in customer-facing roles.

**Job Overview**:
**Key Responsibilities**:

- **Customer Interaction & Relationship Building**:

- Build and maintain strong, positive relationships with customers to ensure satisfaction and encourage repeat business.
- Address customer inquiries, concerns, and feedback in a timely and professional manner.
- **Customer Engagement Strategy**:

- Develop and implement customer engagement strategies that align with the dealership's goals and objectives.
- Use customer data and feedback to identify opportunities for engagement, service improvements, and new offerings.
- **Sales Support & Coordination**:

- Collaborate with the sales team to ensure a seamless transition from customer inquiry to purchase, supporting efforts to drive sales.
- Facilitate follow-up activities with customers post-purchase to ensure a positive experience and encourage referrals.
- **Customer Retention & Loyalty Programs**:

- Design, manage, and promote customer retention programs (e.g., loyalty rewards, service packages, etc.).
- Monitor and analyze customer retention metrics, identifying trends and areas for improvement.
- **Customer Satisfaction & Feedback Management**:

- Conduct regular surveys or feedback sessions to gauge customer satisfaction and collect valuable insights.
- Address customer complaints or issues, working with relevant teams to find swift resolutions.
- **Training & Development**:

- Train dealership staff on best practices for customer engagement, ensuring consistent and exceptional service delivery across the dealership.
- Keep the team informed on new processes, products, or services to ensure all customer-facing employees are up-to-date.
- **Reporting & Analysis**:

- Track and report on key customer engagement metrics, including satisfaction scores, response times, and retention rates.
- Use data to provide actionable insights for continuous improvement in customer service efforts.

**Job Types**: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person


  • Pdi In-charge

    5 days ago


    Kochi, Kerala, India GMA Pinnacle Automotives Pvt Ltd Full time

    PDI in-charge is responsible to lead the PDI function to carry pre-delivery inspection of vehicles for a prepared and quality inspected vehicle. Identifies present and potential issues in vehicle aesthetics and performance prior to delivery and gets the same rectified. Strong process and documentation skills are required with an eye for detail and taking...

  • Service in Charge

    7 days ago


    Kochi, Kerala, India VIVO Kerala Full time

    **Service in Charge is responsible for** a) Repairing handset by following the quality standard set by company b) Attending customers, if required c) Handling Customer Escalations d) Follow all standard processes in SVC e) Generation of necessary reports as and when required f) Follow Delivery TAT g) Ensure refreshment items to customers h) Make sure...

  • Store In-charge

    4 days ago


    Kochi, India Future Leap PMC OPC Private Limited Full time

    **Responsibilities**: - Manage the day-to-day operations of the store, including inventory management, order processing, and customer service. - Ensure the store is well-stocked with a wide range of two-wheeler spare parts to meet customer demands. - Greet customers and assist them in finding the right spare parts for their needs. - Provide expert advice on...


  • Kochi, Kerala, India Analytix Fintech International Pvt Ltd Full time

    **Key Responsibilities**: - Engage with leads through chat and assess their authenticity. - Identify potential opportunities for business development. - Maintain accurate records of interactions and lead evaluations. - Collaborate with the business development team to strategize on growth initiatives. - Provide insights and feedback to improve lead...


  • Vyttila, Kochi, Kerala, India Label'M Full time ₹ 2,00,000 - ₹ 2,40,000 per year

    WE'RE HIRING – E-Commerce & Customer Engagement ExecutiveExperience: 2 yearsRole:Managing e-commerce platformsHandling product listings, inventory updates & order coordinationCreating and executing social media marketing strategiesRequirements:Strong knowledge of e-commerce operationsProficiency in Instagram, FacebookCreative mindset & ability to generate...


  • Kochi, Kerala, India y2ktots foundation Full time

    **Job description** - **Managing resources **Ensuring the office has the necessary supplies, equipment, and facilities, including ordering supplies, scheduling maintenance, and addressing issues - **Managing finances **Handling financial tasks such as budgeting, invoicing, expense tracking, payroll, and reimbursements - **Opening and Closing**:Open the...


  • Kochi, India Bluesun Innovations Full time

    A UPS Store In-charge cum Supervisor plays a key role in managing the daily operations of a UPS Store location, overseeing staff, and ensuring efficient and reliable package and mail services for customers. **Job Title**:UPS Store In-charge cum Supervisor **Location**: Kochi **Position Type**: Full-time **Reports To**:Manager **Job Summary**: As the...

  • Branch In-charge

    1 week ago


    Kochi, Kerala, India Autoprint Full time

    **Education** : Bachelor's degree in any field. **Experience** : Minimum 4 years in the printing industry. **Key Responsibilities**: (a) Oversee all branch activities, ensuring smooth operations and customer satisfaction. (b) Manage and train branch staff, ensuring adherence to company policies and high performance. (c) Track and meet sales targets, and...


  • Kochi, Kerala, India Analytix Arabia Management Consultant pvt ltd Full time

    **Position: Client Engagement Executive** **Position Summary**: We are seeking a proactive, detail-oriented, and customer-focused **Client Engagement Executive** to join our growing team. This entry-level role is ideal for individuals looking to launch a career in client relationship management, sales operations, or business development. As a key point of...

  • Operation In-charge

    1 week ago


    Kochi, Kerala, India Addon Solutions Full time

    Ensure all operations are carried on in an appropriate, cost-effective way - Improve operational management systems, processes and best practices - Purchase materials, plan inventory and oversee warehouse efficiency - Help the organization’s processes remain legally compliant - Formulate strategic and operational objectives - Examine financial data and use...