Customer Service Assistant

5 days ago

Gurugram Haryana, India Stature 3D Full time

**About Us**:
Stature 3D is an innovative e-commerce company specializing in designing and delivering high-quality 3D printed miniatures across India. We are committed to providing exceptional customer experiences and ensuring that our products meet the highest standards of quality.

**Position Overview**:
We are seeking a dedicated Customer Support Executive to join our team. In this role, you will be the first point of contact for our customers, assisting them with inquiries, troubleshooting issues, and ensuring their satisfaction with our products and services.

**Key Responsibilities**:

- **Issue Resolution**: Troubleshoot and resolve customer issues related to orders, shipping, and product specifications in a timely manner.
- **Order Management**: Assist customers with order placement, modifications, and cancellations while ensuring a smooth process.
- **Feedback and Reporting**: Collect customer feedback and report recurring issues to the management team for continuous improvement.
- **Documentation**: Maintain detailed records of customer interactions and transactions for future reference and analysis.
- **Follow-Up**: Proactively follow up with customers to ensure satisfaction and encourage repeat business.
- **Team Collaboration**: Work closely with other departments, such as sales and logistics, to enhance the overall customer experience.

**Qualifications**:

- Excellent communication skills (verbal and written) in English and [other relevant languages].
- Previous experience in customer support or a related field is preferred.
- Strong problem-solving abilities and a customer-oriented mindset.
- Proficiency in using customer support software and tools.
- Basic knowledge of 3D printing and related technologies is a plus.
- Ability to work effectively in a fast-paced environment.

**What We Offer**:

- Competitive salary and benefits.
- Opportunity to be part of a dynamic and growing company.
- A collaborative and supportive work environment.

If you are passionate about delivering exceptional customer service and want to be part of a creative team at Stature 3D, we would love to hear from you

Pay: ₹10,000.00 - ₹17,000.00 per month

**Benefits**:

- Paid sick time

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (required)

**Language**:

- English (required)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 7007686324

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