Process Trainer

2 weeks ago


Hyderabad Telangana, India Computer Generated Systems Full time

**Desired Skills**

Excellent communication skills

Good Facilitation and influencing skills

Proficiency in MS office

Willingness to work in a 24/7 shift environment (Day and Night Shifts - Rotational) with no fixed week offs. Flexibility about working on weekly offs when required.

Prior voice experience

Ability to interact with Dom/Overseas Customers

Take overall responsibility for conducting all activities prior to the Training Program
- Seek the participant list and the training requirements (infrastructure and supporting) from the Lead Training Operations Manager
- Conduct a thorough audit of the Training Venue and the provisioning of requirements one day before the commencement of the training program; follow-up with concerned personnel in case of any anomalies

Ensure effective and efficient conduct of the Training Program
- Ensure conduct of the overall Training Program as per the defined Charter and module scheduling; leverage the systems/ tools, facilitator aids and cue sheets
- Modulate the training program as per the needs of participants, while maintaining consistency vis-vis the learning objectives
- Drive a participative and interactive training session and resolve queries/ concerns

Ensure completion of the key activities to be conducted post completion of the Training Program


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