Front Office Associate

6 days ago


Udaipur, India Platinum Hotels Full time

**PLATINUM ROYAL EXCELLENCY [Pratap Nagar Udaipur]**

**Front desk associate**

Key Responsibilities:

- Provide friendly and efficient customer service to guests On site.
- Handle check-ins, check-outs, reservations, and cancellations
- Ensure all guest records are accurate and confidential
- Troubleshoot common issues and escalate when necessary
- Promote hotel amenities, services, and upsell when appropriate

What We're Looking For:

- Previous customer service or front desk experience (hospitality experience a plus)
- Excellent verbal and written communication skills
- Comfortable using hotel software systems (IDS,OPERA), phone systems, and communication tools
- Highly organized and able to multitask in a fast-paced environment
- Reliable internet connection and a quiet, distraction-free workspace
- Flexibility to work evenings, weekends, or holidays as needed
- A friendly, professional, and proactive attitude

Pay: ₹13,000.00 - ₹15,000.00 per month

Schedule:

- Day shift
- Morning shift
- Night shift
- Rotational shift

Supplemental Pay:

- Overtime pay
- Yearly bonus

**Experience**:

- Hotel Front Desk: 1 year (required)

**Language**:

- English (required)
- Hindi (preferred)

**Location**:

- Ahmedabad, Gujarat (required)

**Job Types**: Full-time, Permanent

Pay: ₹13,000.00 - ₹15,000.00 per month

**Benefits**:

- Food provided
- Provident Fund

Work Location: In person



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