
Front Office Associate
6 days ago
**PLATINUM ROYAL EXCELLENCY [Pratap Nagar Udaipur]**
**Front desk associate**
Key Responsibilities:
- Provide friendly and efficient customer service to guests On site.
- Handle check-ins, check-outs, reservations, and cancellations
- Ensure all guest records are accurate and confidential
- Troubleshoot common issues and escalate when necessary
- Promote hotel amenities, services, and upsell when appropriate
What We're Looking For:
- Previous customer service or front desk experience (hospitality experience a plus)
- Excellent verbal and written communication skills
- Comfortable using hotel software systems (IDS,OPERA), phone systems, and communication tools
- Highly organized and able to multitask in a fast-paced environment
- Reliable internet connection and a quiet, distraction-free workspace
- Flexibility to work evenings, weekends, or holidays as needed
- A friendly, professional, and proactive attitude
Pay: ₹13,000.00 - ₹15,000.00 per month
Schedule:
- Day shift
- Morning shift
- Night shift
- Rotational shift
Supplemental Pay:
- Overtime pay
- Yearly bonus
**Experience**:
- Hotel Front Desk: 1 year (required)
**Language**:
- English (required)
- Hindi (preferred)
**Location**:
- Ahmedabad, Gujarat (required)
**Job Types**: Full-time, Permanent
Pay: ₹13,000.00 - ₹15,000.00 per month
**Benefits**:
- Food provided
- Provident Fund
Work Location: In person
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