Front Office Supervisor
17 hours ago
This senior-level role is ideal for experienced professionals with extensive background in front office management and exceptional customer service skills.
The successful candidate will be responsible for overseeing daily hotel operations, managing a team of staff, and providing administrative support at the front desk.
Key Responsibilities:- Manage day-to-day hotel operations, including check-ins/check-outs, billing, answering phone calls, emails, and resolving guest inquiries.
- Ensure seamless front desk functions, identify areas for improvement, and implement corrective measures to maintain high standards.
- Administer front office functions on a daily basis, analyze performance data, and develop strategies for continuous improvement.
- Perform duty fill-ins as needed due to absence or peak workload, and ensure smooth hotel operations during rotational shifts.
- Monitor and oversee all guest services daily, identify VIP guests and critical requirements, and attend to their needs promptly.
- Prepare professional communications, such as emails and presentations, and respond to guest inquiries in a timely manner.
- Exercise excellent communication, organizational, and supervisory skills to effectively manage staff and provide exceptional customer service.
- Negotiate and resolve disputes/grievances with stakeholders calmly and professionally.
Requirements:
- Bachelor's/Master's degree in Hotel Management preferred.
- Minimum 3-4 years of experience in a similar role in 4/5-star hotels, with a strong track record of delivering exceptional results.
Full-time position with rotational shifts as required.
Competitive compensation package, including yearly bonus and opportunities for career growth.
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