
Helpdesk Executive
3 days ago
Job description:
- Person should be having understanding of call handling on any of the ITIL based tool.
- Should have complete understanding of ITIL
- Should be having good communication skills both written and verbal
- Should be aware of incident, request and problem management
- Have to keep users updated and should have endless coordination with cross domains or global team
- Direct unresolved issues to next level or ensure timely escalations
- Preparing and publishing daily, weekly report.
**Salary**: ₹12,000.00 - ₹18,000.00 per month
**Benefits**:
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Day shift
COVID-19 considerations:
All customers required to wear mask.
Ability to commute/relocate:
- Pune, Maharashtra: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Have You worked on ticketing tool?
**Education**:
- Bachelor's (required)
**Experience**:
- Technical support: 2 years (preferred)
**Speak with the employer**
+91-XXXXXXXXXX
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