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Customer Service Executive

3 weeks ago

Remote, India QB Health Technologies P. Ltd. Full time

**DESCRIPTION**:
This role offers the opportunity to be a part of QubeHealth’s Team. ‘QubeCredit’ solves a massive problem in India (Out of Pocket Expense on Account of Healthcare = USD 72 Bn).

**Compensation**: INR 15,000 monthly, includes all deductions as applicable.

**Roles & Responsibilities**:

- Request an appointment with a Doctor for a virtual consultation.
- Request an appointment with the Diagnostic facility for themselves and their family members.
- Enquire about their QubeCredit facility (provided by QubeHealth).
- Enquire about their Employer provided, Group Mediclaim Policy (details made available to QubeHealth by that Employer, and displayed within the QubeHealth system).
- Guidance in making the right choice of a hospital or a clinic.
- Emergency assistance of an Ambulance or a Doctor.
- Maintaining a positive, empathetic, and professional attitude toward customers always.
- Responding promptly to customer inquiries.
- Acknowledging and resolving customer complaints.
- Knowing Qube products inside and out so that they can help the customers efficiently.
- Maintaing records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with internal team where necessary.
- Share insights basis customer interaction to improve the process.
- Ensure customer satisfaction and provide professional customer support.

**Requirements**:

- High school diploma, general education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers and should have their own device to work out.
- Experience working with customer support tools such as HubSpot would be and advantage.
- Willing to provide a dedicated 9 Hours per day (8am to 9pm, Monday to Saturday, any 9 hour slot) to Work-From-Home.
- Possesses a capable PC or Laptop, with a reliable electricity and internet connection.

**REPORTING**

You will be reporting to the Customer Experience Team Lead.

**Job Types**: Full-time, Fresher, Internship
Contract length: 24 months

Pay: From ₹15,000.00 per month

Schedule:

- Day shift
- Morning shift
- Rotational shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)
- Hindi (preferred)

Work Location: Remote