Customer Call Representative

2 days ago

Mumbai Maharashtra, India Femina Flaunt Studio Salon Full time

Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Previous experience in a customer support role
- Track record of over-achieving quota
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively

**Job Types**: Full-time, Permanent

Pay: ₹10,341.71 - ₹21,000.00 per month

Schedule:

- Day shift
- Morning shift

**Experience**:

- total work: 1 year (preferred)
- Call center: 1 year (preferred)
- Cold calling: 1 year (preferred)

Work Location: In person

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