Customer Service Representative

1 day ago

Mumbai Maharashtra, India Get Structured Consulting Services Pvt. Ltd. Full time

Responsibilities
- Make Calls to connect with leads in real time
- Reply to Direct Chats to connect with them in real-time
- Maintaining and following Sales processes and SOPs
- Handling inquiries through Inbound Calls & Chat.
- Build High-quality relationships with Prospects, Customers, and teams.
- Maintain CRM database
- Gather leads and customer information and update in CRM
- Work with team to reach goals
- Should be able to work late or come early if the work assigned is not completed
- Provide correct recommendations, and information to the leads and customers
- Participation in Team building activities and HR events
- Lead Management
- Lead Mining
- Achieve Target
- Coordinate with teams and ensure that the customer experience is not hampered

**Requirements**:

- Minimum High School completed
- Graduate preferred
- 1+ Sales & Customer Service Experience
- Good Communication skills written and verbal. Persuasive speaking skills
- Thorough understanding of prospecting and negotiation techniques
- Self-control and Self-motivated
- Empathy, Adaptability, Attentiveness, Patience & Ability to use Positive language
- Effective Listening & Time management skills
- Willingness to Improve & ability to admit when you don’t have an answer or when you are wrong, Ability to receive feedback

Pay: ₹35,000.00 - ₹40,000.00 per month

Schedule:

- Day shift

Application Question(s):

- Do you have sales and customer service experience?
- Are you okay to work at Mumbai office?
- Are you okay to work 6 days a week?
- How many years of experience do you have as a Customer Service Representative?

Work Location: In person

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