Logistics Executive
2 days ago
**1) Applicants must have a minimum of 2 years of experience in Ecommerce customer service, Operations or Logistics.**
1) Handling all logistics related queries which will be routed from the CS team through
mails, chats, and calls.
2) Closing urgent deliveries, POD, disputed cases raised from customers.
3) Closing all the cases for customers within defined TAT.
4) Need to take ownership and close customer queries with a positive response.
5) Enhances organization reputation by accepting ownership for accomplishing new and
different requests
6) Having a weekly review with courier partners for improvisation on TAT and maintaining a quality of deliveries
7) Working with the CS team and other team members to improvise the process and enhance the quality of service for customers.
8) Engaging with a cross functional team.
9) Handling day to day logistics operations and interacting with different teams warehouse, finance, retail stores
10) Monitor dispatch to deliver TAT and prepare the action plan for further improvement.
11) Conduct Weekly performance meetings with LPs to provide feedback.
12) Proactive actions on the basis of data analysis.
13) Identify the stuck shipments and provide Tat for tail shipments.
14) Dispatch to in transit delays.
15) Manage non delivery related issues.
16) Marketplace operations closure.
17) Shipment cycle closure.
18) Generating SCM reports.
19) Reverse pickups handling and monitoring.
Pay: ₹18,000.00 - ₹30,000.00 per month
Schedule:
- Rotational shift
Supplemental pay types:
- Yearly bonus
**Experience**:
- Logistics: 1 year (preferred)
Work Location: In person
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