Virtual Assistant

2 weeks ago

Pune Cantonment Pune Maharashtra, India Go Lean Health Full time

**Job Summary**:
**Key Responsibilities**:
**Customer Service**:

- Address patient inquiries, provide information about services, and manage appointment bookings.
- Resolve patient issues and complaints with a positive and empathetic approach.

**Reception Tasks**:

- Manage the practice’s appointment scheduling system, ensuring efficient and accurate bookings.
- Confirm appointments and follow up on missed or rescheduled visits.
- Assist with patient registration, including the collection and verification of necessary information and documentation.
- Coordinate with healthcare providers to ensure seamless patient flow and communication.

**Administrative Duties**:

- Maintain and update patient records in compliance with confidentiality and data protection regulations.
- Process billing and insurance claims, ensuring accurate and timely submission.
- Perform general office duties such as data entry, filing, and document management.
- Prepare and distribute routine correspondence, reports, and patient notifications.

**Requirements**:
**Language Skills**:

- Fluency in Gujarati and English (both spoken and written) is mandatory.

**Education and Experience**:

- High school diploma or equivalent required; Associate’s degree or higher preferred.
- Previous experience in a healthcare setting, customer service, or administrative role is highly desirable.

**Technical Skills**:

- Comfortable with telecommunication tools and remote working platforms (e.g., Zoom, Slack).

**Interpersonal Skills**:

- Excellent communication and interpersonal skills, with a focus on patient-centered service.
- Strong organizational and multitasking abilities.
- Ability to work independently and as part of a team.

**Personal Attributes**:

- Empathetic and patient-focused attitude.
- High level of integrity and professionalism.
- Attention to detail and accuracy.

**Preferred Qualifications**:

- Previous experience working as a virtual assistant or in a remote administrative role.
- Knowledge of medical terminology and healthcare procedures.
- Experience with electronic health records (EHR) systems.

Pay: ₹585.04 per hour

Expected hours: 40 per week

**Experience**:

- VA: 2 years (required)

**Language**:

- ENGLISH (required)

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