Customer Relationship Executive

23 hours ago

Bengaluru Karnataka, India ZealCross Private Limited Full time

Customer Interaction:
**CRE**
- Greet and assist customers in a friendly and professional manner.
- Address customer inquiries and provide information about products and services.
- Handle customer complaints and issues promptly, ensuring a satisfactory resolution.

Relationship Building:

- Develop and maintain strong relationships with regular customers.
- Follow up with customers to ensure their needs are met and they are satisfied with the service.
- Collect and analyze customer feedback to identify areas for improvement.

Sales Support:

- Assist customers in making purchase decisions by providing product information and recommendations.
- Upsell and cross-sell products to enhance customer experience and increase sales.
- Maintain an up-to-date knowledge of current promotions and offers.

Record Keeping:

- Maintain accurate and detailed customer records in the CRM system.
- Track customer interactions and transactions to ensure data integrity.
- Generate reports on customer interactions and sales activities.

Team Collaboration:

- Work closely with other departments, such as sales and marketing, to align customer service efforts with business goals.
- Participate in team meetings and contribute to the development of customer service strategies.
- Provide training and support to new team members as needed.

**Timing 9.30AM to 8.30PM**

**Job Types**: Full-time, Permanent

**Benefits**:

- Food provided
- Provident Fund

Schedule:

- Day shift

Application Question(s):

- Timing 9.30AM to 8.30PM

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Kannada (required)

Shift availability:

- Day Shift (required)

Work Location: In person

**Speak with the employer**
+91 7483738112

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