Quality Assistant

22 hours ago


Ernakulam, India AHRI Full time

**Job Responsibility - Summary**:
Quality Assistant basically works on a continuous process of evaluating and identifying key behaviors and defects that drive, or reduce, sales, and improve the customer experience of an organization.

Key performance areas are:
**Call Centre**
- Daily Calls barging - Minimum 30 calls per day
- Providing quality feedback to executives based on the audited calls
- Conducting training on improvement areas
- Weekly
- Conducting Product tests for evaluating CE product knowledge
- Performance Improvement Trend Analysis weekly
- Monitoring/auditing CRM updates
- Preparation of Monthly reports (Agents Performance Report).

**For other Branches**
- Daily audits on Software updates on Consultation from the Doctor’s Side and CRM side for all branches.
- HT done updates auditing for all branches
- Forms/ Photos update auditing from consultation to 8 months.

Reports (Daily/weekly/ monthly) need to be updated with the direct reporting officer and with the management. Periodical reviews and training as per performance.

**Salary**: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

**Speak with the employer**
+91 9446153344



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