Associate- Partnership Operations

2 weeks ago

Gurugram Haryana, India Filo edTech Full time

**Job Summary**:
We are looking for a proactive and empathetic associate to promote the Filo app among students in underdeveloped regions. The role involves engaging with students/parents via phone calls, explaining the app’s benefits, guiding them on how to ask academic questions, and providing support to resolve any issues they may face.

**Key Responsibilities**:

- Make direct outreach calls to students/parents in underdeveloped regions to promote the Filo

app.
- Explain the features and benefits of the app and guide students on how to ask academic

questions.
- Troubleshoot and resolve any basic technical or usage issues reported by students.
- Ensure high levels of empathy, patience, and clarity in every student interaction.
- Create and implement strategies to improve app adoption and student satisfaction.

**Requirements**:

- Excellent verbal communication skills
- Strong problem-solving, and motivational skills.
- Ability to engage empathetically with students from diverse backgrounds.
- Passion for education and a desire to make a meaningful impact in students lives.
- Bachelor’s degree.
- 0-1 year prior experience working with NGOs, government schools, or EdTech platforms is plus
- 6 working days in a week from office only (Monday to Saturday)
- 10am to 7pm office hours
- Location: Sector-32, Gurugram

**What We Offer**:

- A chance to be part of a mission-driven team transforming education access.
- Competitive salary
- Growth opportunities in a rapidly expanding startup.
- Supportive and inclusive team culture.

**Job Types**: Full-time, Permanent, Fresher

Pay: From ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Work Location: In person

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