CRM Executive

1 week ago

Naraina Ind Area Delhi Delhi, India Pathways Full time

CRM

**Responsibilities**:
1. Handle phone inquiries on the shopify platform for our home furnishing brand..

2. Provide product information, order assistance, and reslove customer concerns.

3. Adapt communications styles for our diverse luxury client base.

4.Utilize call scripting to ensure consistency and quality in customer interactions.

5. Collaborate with the team to address customer complaints and escalations..

6. Learn and use additional tools or software integrated with the CRM system for enhanced customer support..

Qualifications:

- Prior experience in customer service or CRM for e-commerce.
- Shopify platform proficiency.
- High English fluency.
- Familiarity with luxury home furnishings products and services..
- Adaptability in communication for a luxury client base.
- Proficient in call scripting.
- Team player with effective coordination skills.

**Job Types**: Full-time, Permanent

**Salary**: ₹15,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Experience**:

- total work: 2 years (required)

**Language**:

- English (required)

Ability to Commute:

- Naraina Ind. Area, Delhi, Delhi (required)

Ability to Relocate:

- Naraina Ind. Area, Delhi, Delhi: Relocate before starting work (required)

Work Location: In person

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