Counsellor - Patient

6 days ago

Chennai Tamil Nadu, India Datri Full time

**Job description**
- Use the internal software to understand the donor allocation to the counsellor.
- Be prepared with the following information before contacting the donor: Donor registration details, Patient details, necessary data points etc.
- Initiate the call with the donor, post self-introduction move into the topic by understanding the donor’s wavelength.
- Plan for a follow-up call based on donor’s response and availability to have a detailed conversation on the processes involved in a blood stem cell donation.
- Share the relevant information with the donor: DATRI’s collaterals, videos, newspaper clippings etc.
- Ensure the donor is well informed about the complete blood stem cell donation procedure (peripheral blood stem cell donation (PBSC))
- If it is a bone marrow stem cell donation (BMT) hand over the counselling to a tenured counsellor with all relevant details.
- If required, interact with the donor’s influencers to convince for the blood stem cell donation.
- Once the donor agrees to donate handover to the relevant field team member who is involved in facilitating the stem cell donation with all relevant details of the donor.
- Update all the counsellor activities at every stage in the internal software - detailed notes to be added for ease of understanding in the future as well.
- Attend the weekly counsellors call to update the allocation status in person with the internal team members.
- Answer calls from donors as and when received - if you miss a call - then call back within 1 day

Share daily update to your reporting manager on counselling allocated.

Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Counselling: 1 year (preferred)

Work Location: In person

Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund
- Work from home

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Counselling: 1 year (preferred)

Work Location: In person

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