Customer Support Executive

4 days ago

Bengaluru Karnataka, India Trukker Full time

TruKKer is Middle East’s 1st and largest on-demand truck aggregator. TruKKer is transforming the fragmented logistics market to make it standardized, transparent and efficient by leveraging the power of technology. We are driving adaptation of technology at the lowest levels of business i.e the drivers. We are the front runners of introducing technology to the transport and logistics space and are abreast with the adoption of the latest technology.

**Details about**Customer Support Executive (2 Positions)** jobs in**Bangalore**:
The Customer Support Executive at TruKKer will be responsible for ensuring excellent customer service by resolving queries, handling complaints, and supporting clients throughout the logistics lifecycle. This role is crucial in maintaining high service standards and enhancing customer satisfaction in a fast-paced transport environment.

**Key Responsibilities**
- Handle bookings, delivery status updates, and post-delivery feedback.
- Resolve issues related to shipment delays, truck availability, invoicing, etc.
- Coordinate with internal teams (Operations, Dispatch, Accounts) to provide real-time updates.
- Maintain accurate records of interactions in the CRM.
- Monitor customer satisfaction and escalate unresolved issues to the relevant departments.
- Follow up on service-related issues to ensure timely closure.
- Support key accounts and ensure SLAs are met.

**Qualifications**
- Graduate in any stream (preferred: logistics, business, or communication).
- 1-3 years of experience in customer support, preferably in logistics, transport, or tech platforms.
- Proficiency in English and Hindi (additional regional languages are a plus).
- Comfortable working in rotational shifts (if applicable).

**Why Join TruKKer?**
- Competitive Salary & Incentives: Attractive base salary with performance-based incentives for high-achieving team members.
- High-Impact Role: Work with an established brand that has a leading reputation, with direct contributions to TruKKer's growth and market expansion.
- Professional Growth: Gain experience in a rapidly growing international logistics industry, mastering advanced telesales strategies tailored to high-value markets.
- Dynamic, Collaborative Culture: Join a driven, energetic team that shares a commitment to excellence and growth.

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