Warranty Claim Assessor

4 days ago


Chennai, India Ford Motor Company Full time

Process all claims in each Level 1, 2 within 3 business day and maintain the turnaround time with in the specified global target - Discussed with market on age claims on weekly basis and take appropriate actions on the claims" - Claim Assessing based on Policy and provide suggestion to be implemented in policy - Do Claim Adjudication feedback analysis and come up with proper RCA for adjudicator errors, implement the action plan to avoid same errors appearing in future - Respond to queries from the markets and customer regarding claim assessed and procedures - Analysis the complete set up of selection parameter process, suggest for appropriate selection parameter to pay claims correctly - Randomly check the correctness of the system paid claims - Wherever finance impact, analysis the reason of incorrect process by the system and inform to the market on impact and raise a request to correct the selection parameter in system - Analysis all the appeal claims every month classified in three groups, appeal due to system issue or appeal due to dealer issue or appeal due to adjudicator issue - If dealer appeals the claims due to adjudicator issue, will work on the RCA and implement the action plan to avoid those errors not to occur in future - To avoid incorrect labor paid to dealer, adjudicator will do an analysis on NSL paid every month - Raise a request to GSLTS team, rigorous follow up with GSLTS team to check the status and convey the same to market - Once GSLTS team created a labour code and hours, ensure that same implemented in SERVIS2 - Support and provide feedback on Warranty and Policy for any amendment - Provide necessary support to all markets, Respond to market queries within a day - Check SharePoint and action market queries with in a day - Management Metrics Presentation - Responsible to own the process and present to management on monthly basis on metrics and key issues to focused - Materialize the presentation with all relevant documents **QUALIFICATIONS / EXPERIENCE / KNOWLEDGE** **EDUCATION: DME/DAE/BE/B.Tech **EXPERIENCE: 3-6 years’ experience in Automobile dealership preferably experienced at warranty data processing. **SKILLS: Good communicator with good interpersonal skills, Technical diagnostic skills or Basic technical, Warranty background, Computer literacy, Flexibility **WORKING RELATIONSHIPS: The ability to perform well within a team or on your own. Polite and a good communicator. To assist others within the team as and when required **SUPPORT Training and development for role as and when required


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