International Customer Service Advisor

2 weeks ago

Pune Maharashtra, India Mosahay associate pvt ltd Full time

An international voice process job involves providing customer support to international customers over the phone. This may include handling inbound and outbound calls, addressing customer queries, and resolving issues. Responsibilities
- Provide customer support in multiple languages
- Troubleshoot customer queries and requests
- Manage customer expectations and ensure customer satisfaction
- Document customer interactions
- Provide information about product specifications and pricing
- Escalate customer issues to relevant departments
- Promote the company's products and services
- Upsell other products to customers

**Requirements**:

- Excellent command of English with strong verbal and written communication skills
- Minimum of a high school diploma (10+2) or equivalent
- Ability to exercise tact, patience, and professionalism
- Ability to stay updated with product knowledge, company policies, and industry trends

**Job Types**: Full-time, Permanent

Pay: ₹25,518.77 - ₹28,529.63 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Supplemental Pay:

- Performance bonus

**Experience**:

- International voice process: 1 year (required)

**Language**:

- English (required)
- Hindi (preferred)

Work Location: In person

Expected Start Date: 19/02/2025

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