Guest Relation Executive

3 days ago

Mysore, India New Town Ventures Full time

RESPONSIBILITIES:

- Welcome guests during check-in and giving a farewell to guest while checkout.
- Overseeing VIP guests, arrivals, and departures.
- Coordinating and multi-tasking job duties in a busy environment.
- Should possess detailed information about the Resort, city as well as the competition.
- Detailed information regarding arrivals and room requirements.
- Have up to date information on daily room occupancy
- Providing excellent customer service as per hotel standards.
- Providing information regarding the Resort, town attractions, activities etc.
- Check on VIP reservations, complete their pre-registration formalities.
- Allocate rooms to all arriving guests.
- Maintain up-to date information on room rates, current promotions, offers and packages
- Maintain all guest folios in the manner instructed and type out necessary guest likes and

dislikes to the appropriate fields on the profile.
- Co-ordinate with housekeeping for clearing of rooms.
- Collect Guest feedback during guest departure along with his likes and dislikes.
- Maintain guest lockers for safe custody.
- Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or

discomfort to any guest.
- Follow the house rules and policies laid down by the management.
- Adhere to strict staff grooming and hygiene standards.

**REQUIREMENTS**:

- Good command of the English language is essential, both written and verbal.
- Must possess strong organization time management skills, attention to detail.
- Must be guest service focused and a team player.
- Positive attitude and outgoing personality are essential.
- Ability to relate well to hotel guests and employees.
- Professional in demeanour and presentation.
- Personable, enthusiastic, self-motivated, and able to work independently.
- Observant, discriminating and detail oriented.
- Ability to understand and carry out oral and written instructions and request clarification

when needed.
- Strong interpersonal and organizational skills.
- Able to work morning, evening, weekend, holiday, and overnight shifts.

**Salary**: ₹18,000.00 - ₹20,000.00 per month

Schedule:

- Flexible shift

Ability to commute/relocate:

- Mysore, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work (preferred)

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