Tl-ops (Night Shift)

17 hours ago

Delhi Delhi, India Tech2Globe Web Solutions LLP Full time

Hello Jobseekers,

We are hiring for TL-Ops ( Night Shift) For a US-based IT Company.

Designation: TL-Operation
Shift: 6:00 pm to 3:00 am ( Night Shift ) WFH
Location: Netaji Subhash Place

**RESPONSIBILITIES**:

- Manage a team of up to 5+ ambitious and highly trained account managers working across a variety of e-commerce platforms
- **Assist the Manager in day-to-day operations**
- Participate in client meetings **(International Clients)**
- **Mentor, train and develop teammates**
- Proactively identifying problems and giving solutions
- **Collaborate with different departments**
- Support all aspects of performance and development for designated associates to encourage professional growth and goal achievement.
- **Communicate regularly with the Manager to review business results, execution of plans/strategies, customer feedback and associate performance.**

**Requirements**:

- **1+ years managing a team of at least 5 people**
- Demonstrated ability to effectively operate independently and in a team environment
- Expert written and verbal communication
- **Proficiency in MS Excel**

Pay: ₹252,578.99 - ₹425,768.66 per year

**Benefits**:

- Paid sick time

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Experience**:

- E-Commerce: 2 years (preferred)
- BPO: 1 year (preferred)
- Team Handling: 1 year (preferred)

Work Location: In person

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