Customer Support Executive

2 weeks ago

Ahmedabad, India Renee Cosmetics Private Limited Full time

**Who We Are?**

Timelessly inspired, endlessly enhanced
- RENÉE Cosmetics is an Indian makeup brand that's redefining beauty with its range of high-quality, cruelty-free, and FDA-approved innovative range of products. RENÉE believes in empowering women to own and enjoy their bold, ambitious persona and let their glam do the talking.

**If you’re a Customer Support Executive, who loves what you do, then please do join us, we’d love to hear from you.**

**What you will be doing? (Your key responsibilities)**:

- Coordinating and communicating with other departments such as sales, logistics, or technical support to ensure issue resolution.
- Gather customer feedback, suggestions, and insights to identify areas for improvement and help enhance the overall customer experience.
- Checking Cred orders. To arrange the delivery on time.
- Checking duplicate orders and making calls to customers for order confirmation.
- NDR-Doing NDR calls to confirm RTO and re-attempt with customers, submitting the data to logistics.
- Follow-ups for delivery and maintaining RTO refunds.
- Maintain your availability for our customers through a rotational week-off schedule. (One week off per week)

You are a pro at:

- Knowledge of all our products
- Handling Customers

You ace the following powers:

- Accountability
- Flexibility
- Problem-Solving
- Being Result Oriented
- Being great at Relationship Building

**Why should you jump on our bandwagon?**
- You will be experiencing the journey with the fastest-growing cosmetics firm in India.
- You will be part of an amazingly vibrant & passionate team (which is fun).
- You will grow immensely in the journey with our mission to revolutionize the cosmetics industry.
- Enjoy flexible work timings & alternate Saturdays off.
- Get a whopping 50% discount on all Renee products.

**Salary**: ₹15,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (preferred)

**Speak with the employer**
+91 9702872829

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