Front Office

1 day ago

Nashik, India Paradigm Consultancies Full time

**We Are Hiring**

**Designation:

- **Front Office : GSA

**Location:

- ** Nashik

**Salary:

- ** 15,000 - 25,000

**Experience:

- 1 - 3 Years**

**Education:

- **High school diploma or equivalent; hospitality or customer service training is a plus.

**Technical Skills:

- **
- Property Management System (PMS)
- Reservation Software
- Phone System Operation
- Cash Handling and Point of Sale (POS) Systems
- Key Card Systems

**Other Skills:

- **
- Communication Skills:Strong written and verbal communication skills
- Analytical Thinking
- Interpersonal Skills
- Adaptability
- Problem-Solving
- Customer-Centric Mindset
- Research Skills
- Eagerness to Learn
- Time Management
- Team Player
- Ethics
- Leadership Qualities

**Responsibilities:

- **

**Guest Check-in and Check-out**:Welcome guests upon arrival, complete check-in procedures, and provide necessary information about the property's amenities, services, and policies.
Assist guests with a smooth and efficient check-out process, settling bills, and ensuring accurate billing.

**Reservation Handling**:Manage reservations, both incoming and outgoing, ensuring accuracy and timely communication.
Maintain a clear understanding of room availability, rates, and special packages.

**Guest Assistance**:Address guest inquiries, concerns, and requests promptly and courteously, either in person, over the phone, or through electronic communication.

**Concierge Services**:Provide recommendations for local attractions, dining, entertainment, and other services.
Arrange transportation, tours, and other guest requests as needed.

**Front Desk Operations**:Manage the front desk area, including maintaining a tidy and organized workspace.
Handle incoming calls, direct calls to appropriate individuals, and take messages as necessary.

**Payment Handling**:Process guest payments, including cash, credit card, and other forms of payment, ensuring accuracy and security.

**Guest Communication**:Communicate effectively with guests and colleagues, conveying information accurately and professionally.

**Problem Resolution**:Address guest complaints and issues promptly, finding solutions to ensure guest satisfaction and loyalty.

**Safety and Security**:Follow security and safety procedures, including checking guest identification, maintaining confidentiality, and ensuring the safety of guests and their belongings.

**Shift Handover**:Provide detailed and accurate shift reports to ensure smooth transitions between shifts.

**Upselling and Promotion**:Promote additional services, upgrades, and amenities to enhance the guest experience and increase revenue.

**Language:

- ** English, Hindi and Marathi

**Immediate Joining**

**Full Time**

**Salary**: ₹15,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

**Speak with the employer**
+91 7028272239

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