Voice Support Officer

2 days ago

Madhapur Hyderabad Telangana, India Mssquare Technologies Full time

**Job Title**: Voice Support Engineer

**Location**: Hyderabad
**Company**: MSSquare Technologies (Hiring for Client Projects)

**Job Type**: Full-time / Rotational Shifts

**Job Summary**:
**Responsibilities**:

- Handle customer calls in a professional and courteous manner (inbound & outbound).
- Understand customer issues and provide timely and effective resolutions.
- Accurately document call logs and case notes in the CRM system.
- Escalate unresolved cases to the appropriate technical team when necessary.
- Maintain daily and weekly performance metrics (calls handled, resolution rate, etc.).

**Qualifications / Skills**:

- Excellent English communication skills (spoken & written).
- Basic computer literacy (MS Office, Internet, typing).
- Strong listening and problem-solving abilities.
- Willingness to work in rotational shifts.
- Graduate in any discipline — freshers are encouraged to apply.

**What We Offer**:

- Training and onboarding support before project deployment.
- Competitive starting salary with incentives and performance bonuses.
- Performance-based career growth opportunities.
- Certificate of completion upon successful probation period.

**How to Apply**:
**Job Types**: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

Work Location: In person

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