Bot Controller

1 week ago

Chennai, India NatWest Group Full time

Our people work differently depending on their jobs and needs. From home working to job sharing, visit the remote and flexible working page on our website to find out more.

This role is based in India and as such all normal working days must be carried out in India.

Join us as a Bot Controller
- In this crucial role, you’ll work towards automating various in-house processes
- You’ll make sure there is adequate investigation, diagnosis and restoration of services to users
- This is a fantastic opportunity to hone your skills as you’ll be working on a wide variety of projects that align with the bank's business strategy
- This role is available at senior analyst level

**What You'll Do**:
As a Bot Controller for the bank, you’ll be making sure you review our current workflow and processes. You’ll identify opportunities for automation and design automation tools for our existing software. We’ll look to you to design various software and automation solutions based on your reviews and insights.

Day-to-day, you’ll be:

- Detecting potential problems and resolving them
- Proactively and reactively monitoring the work performed by robots and identifying process or system changes that could impact automations
- Building and maintaining key relationships with colleagues and stakeholders across different functions in the bank
- Configuring and continually optimising the software to meet business automation requirements
- Identifying and documenting any opportunities for improvements

**The Skills You'll Need**:
To work with us as a Bot Controller for the bank, you need to have a bachelor’s degree preferably in an IT related discipline. You’ll need to be highly organised and diligent showing demonstrable analytical skills and excellent problem solving ability.

Additionally, it will be an advantage if you have experience working with RPA tools.

You’ll also need:

- Experience as an IT analyst, process owner or workflow coordinator
- The ability to work independently or as part of a wider team on projects
- A keen eye for detail

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