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Customer Care Executive

2 weeks ago

Kizhake Chalakudi, India stayberries.com Full time

Position Overview:
Key Responsibilities:

- Handle customer complaints and concerns with professionalism and empathy, ensuring prompt resolution and customer satisfaction.
- Demonstrate in-depth knowledge of our products and services to effectively assist customers and provide accurate information.
- Maintain a positive and friendly demeanor while interacting with customers, creating a welcoming and reassuring experience.
- Document customer interactions, inquiries, and feedback accurately in the CRM system.
- Collaborate with other team members and departments to escalate and resolve complex issues promptly.
- Keep up-to-date with product updates, promotions, and company policies to provide accurate and relevant information to customers.
- Adhere to established performance metrics and targets, including response times and customer satisfaction ratings.

Qualifications and Skills:

- High school diploma or equivalent; currently enrolled students are encouraged to apply.
- Strong communication skills in English, both written and verbal.
- Exceptional listening and problem-solving abilities.
- Empathy and patience when dealing with customer concerns.
- Ability to work independently and as part of a team.
- Basic computer proficiency and familiarity with CRM software is a plus.
- Previous customer service experience is advantageous but not mandatory.

Work Schedule:

- Part-time position, 5:00 PM to 10:00 PM.
- Flexible scheduling options to accommodate students' academic commitments.

**Benefits**:

- Competitive hourly pay.
- Training and ongoing support to enhance customer service skills.
- Opportunity to gain valuable work experience in a dynamic customer-centric environment.
- Flexible work schedule suitable for students' needs.

Application Process:
**Salary**: ₹5,000.00 - ₹8,000.00 per month

**Benefits**:

- Paid sick time

Schedule:

- Night shift

Supplemental pay types:

- Performance bonus

Application Question(s):

- Do you speak Hindi
- are you located (living)near chalakudy

**Speak with the employer**
+91 75 920 920 01