Export Customer Care

12 hours ago

Nedupuzha Thrissur Kerala, India Sitaram Ayurveda (P) Ltd Full time

Role summary:
The Export Customer Care Trainee will support the export team in coordinating customer communication, preparing and managing export documentation, ensuring timely follow-ups with clients and logistics partners, and assisting in the smooth execution of international shipments. This role demands strong attention to detail, proactive communication, and the ability to adapt and learn in a dynamic export environment.

The trainee will also be responsible for sorting and following up on export-related inquiries, ensuring the next course of action is identified and promptly communicated to the concerned staff. Maintaining and updating data sheets accurately and consistently is an essential part of this role.
- Improved Customer Support: Ensuring timely and professional responses to export-related customer queries, enhancing overall client satisfaction. - Streamlined
- Documentation: Better management and accuracy of export documentation, reducing errors and delays in shipment processing.
- Efficient Coordination: Improved coordination between departments (sales, logistics, documentation, accounts), ensuring smoother workflow and communication.
- Data Management: Regular maintenance of inquiry and shipment tracking data sheets, enabling better decision-making and transparency.
- Workload Distribution: Supporting senior team members by handling routine tasks, thereby allowing them to focus on more strategic responsibilities.
- Faster Turnaround: Timely follow-up on inquiries and proactive communication expected to shorten lead time and improve service quality.

1. Work experience: Minimum 1 year of experience preferred; freshers may also apply

2. Educational qualification: Graduate in any discipline with proficiency in English

3. Certifications if any: Not mandatory

4. Gender preference: Female

5. Age group preference if any: 22 o 28 years

6. Skills preferred: - Proficiency in MS Office (Excel, Word, Outlook) - Good communication skills (verbal and written) - Quick learner with a positive attitude - Basic understanding of export documentation (optional)

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹15,000.00 per month

Schedule:

- Day shift

Work Location: In person

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