Customer Success Executive

1 day ago

Gurgaon, India Ginni Systems Full time

The Ginesys One team consists of members from Ginesys the parent company along with its subsidiaries / investees. Though we are spread across India in terms of offices, we have a common goal to make omnichannel retail and distribution simpler. To this goal we have united and pre-integrated our apps to form the Ginesys One suite, we have combined our support strength to make one support team and we are also improving our delivery experience to make it one go-live experience.
- We love the challenges of retail and are busy solving them to create a great retail tech suite.

**About Ginesys-**
- Ginesys (Ginni Systems Ltd.) is India’s first integrated Retail specific ERP software, which covers the entire value chain from manufacturing to distribution to retail. A single-stop cloud solution for all retail, we aspire to be the best retail software provider and Point-of-Sales solution in the market. The company was founded in 2006 at Kolkata. We have our corporate office in Gurgaon and branch offices at Kolkata, Bangalore, Hyderabad, Mumbai, Coimbatore & Goa.-
**Why Us ?**

The journey from a startup to a successful leading Indian enterprise product company has been made possible by the hard work of our colleagues. They want to solve the most challenging problems and work on the latest technologies. If you want to join this bright and hungry team do get in touch but remember it will not be easy.**Responsibilities**:

- Handling customer concerns and complaints in a timely manner
- Dealing with customer issues and churning out an easy-to-follow solution
- Establishing a positive rapport with all clients and customers in person or via phone
- Fixing appointments based on the availability of customers and clients
- Managing payment and delivery of customer orders

**Skills**:

- Persuasive Speaking Skills.
- Adaptability.
- Ability to Use Positive Language.
- Clear Communication Skills.
- Self-Control.
- Taking Responsibility.
- Patience.

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