Inbound Call Centre Operator

We are hiring an experienced Senior Operations Manager to lead and manage large-scale call centre/BPO operations in Pune. The ideal candidate will have 10+ years of BPO experience, with a minimum of 45 years in a leadership role. Responsibilities include overseeing day-to-day operations across voice, non-voice, inbound/outbound, and back-office processes,...

Urgent hiring Call Centre Executive for reputed multispecialty hospital with 1+ years relevant experience at Pune. Qualification : Any Graduate/ Post Graduate. Roles and Responsibilities: To provide accurate information to all callers & resolve queries raised during the call. Attending all incoming calls received on helpline number. Handling inquiries from...

Key Responsibilities:Make outbound calls to convert hostel booking leads.Explain property details, pricing, and facilities to parents and students.Handle objections confidently and ensure smooth follow-ups.Update and manage all leads and follow-ups in CRM accurately.Coordinate with the property and accounts team for visit scheduling and payments.Required...

Open Positions: Voice Support Job Description: Customer Support: Inbound Calls and outbound calls Customer Query, Request and Complaints Resolutions Order Assistance. Coordination with Operations and Delivery Partners Criteria: - Minimum Qualification : 12th/10th + Diploma(3 Years) or 10th + ITI(Completion) - Work Experience : 0 to 5 Years - Voice Process...

Major **Responsibilities**: A) Patient Experience 1. Monitor housekeeping & overall center hygiene including patient waiting areas, patient treatment rooms, washrooms etc. to ensure best standards 2. Ensure adequate employee rostering as per patient load 3. Ensure patient waiting times are maintained as per given standards 4. Ensure patient feedback forms...

Job Description Key Requirements - Minimum of three years of experience as a Call Center Manager or Team Leader in a sales or service-oriented call center - Proven experience in managing a team of more than fifteen telecallers Strong understanding of call center operations key performance indicators and performance monitoring Fluency in English and Hindi is...

**Designation: Outbound Call Center Executive** **Location: Pune** **Immediate Joiners** **"Work From Office** **Key Responsibilities**: - Conduct outbound calls to potential customers and engage in meaningful conversations. - Introduce and explain our products/services to prospects. - Address customer inquiries, resolve issues, and provide accurate...

DescriptionCustomer Operations – Voice Process- Senior Process Manager India | Full-time (FT) | Customer Operations | Location- PuneShift Timings – Flexible 24x7 |Management Level – Senior ManagerSpecialisation – International BPO, Inbound About Us: At eClerx, we pride ourselves on providing exceptional customer service. Our inbound voice...

Job Description Key Responsibilities - Managing and leading a team of more than fifteen telecallers to achieve operational targets Monitoring daily inbound and outbound call center operations to ensure efficiency Tracking key performance indicators such as call quality conversion rates and productivity to drive results - Conducting regular training coaching...

The overall development, performance and maintenance of the centre’s activities to obtain the maximum efficiency, quality, service and profitability for the organisation. Main Tasks/duties and responsibilities Responsibility to staff and direct the team to – manage the centre ensuring high quality business activities with maximum quality, service and...