Call Center Manager
4 hours ago
Job Description Key Requirements - Minimum of three years of experience as a Call Center Manager or Team Leader in a sales or service-oriented call center - Proven experience in managing a team of more than fifteen telecallers Strong understanding of call center operations key performance indicators and performance monitoring Fluency in English and Hindi is mandatory - Knowledge of regional languages such as Marathi is preferred Excellent communication leadership and problem-solving skills - Proficiency in CRM software call center tools and reporting dashboards Ability to work six days a week from Monday to Saturday Job Role / Responsibility : - Industry: Educational Institute Call Center Working Days: Monday to Saturday (Six days a week) Job Summary We are looking for an experienced and result-oriented Call Center Manager to lead the operations of our educational institute s call center in Bavdhan Pune - The ideal candidate should have a strong background in team management operations performance monitoring and achieving key performance indicators - The manager will oversee a team of more than fifteen telecallers responsible for both inbound and outbound calling processes ensuring productivity and efficiency in meeting business objectives Key Responsibilities - Managing and leading a team of more than fifteen telecallers to achieve operational targets - Monitoring daily inbound and outbound call center operations to ensure efficiency - Tracking key performance indicators such as call quality conversion rates and productivity to drive results - Conducting regular training coaching and performance evaluations to enhance team performance Implementing strategies to improve lead conversion rates and customer satisfaction - Conducting call audits to maintain high standards of communication and service quality - Maintaining and analyzing call center metrics to generate reports for senior management - Handling escalations and resolving customer concerns effectively Ensuring compliance with company policies and service
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Call Center Executive
2 weeks ago
Pune, Maharashtra, India Atmabodh - Patanjali Wellness Center Full time ₹ 2,00,000 - ₹ 6,00,000 per yearAtmabodh Wellness Center is seeking a highly motivated and results-oriented Call Center Executive for Sales. The ideal candidate will be the first point of contact for potential clients, responsible for driving sales by promoting our wellness programs and services, addressing inquiries, and ensuring a positive customer experience. This role requires...
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Call Center Manager
4 hours ago
Pune, India The Tech Hub Full timeJob Description Key Responsibilities - Managing and leading a team of more than fifteen telecallers to achieve operational targets Monitoring daily inbound and outbound call center operations to ensure efficiency Tracking key performance indicators such as call quality conversion rates and productivity to drive results - Conducting regular training coaching...
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Call Center Manager
5 days ago
Mumbai, Nashik, Pune, India Dao Evtech Full time ₹ 8,00,000 - ₹ 12,00,000 per yearCall Center Manager - Domestic Outbound SalesNew EV Aftermarket Business Launch | PuneCompany OverviewWe are launching an exciting new business venture in the EV aftermarket industry. This is a ground-floor opportunity to build and lead sales operations for a innovative startup entering India's rapidly expanding electric vehicle aftermarket space.Position:...
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Customer Service Representative: Call Center
5 days ago
Pune, Maharashtra, India American Medical center Full time**We’re Hiring - Customer Service Representative (Call Center)**: - _**Location: Pune | On-site**_ - _**Pay: ₹15,000 - ₹18,000/month**_ - _**Full-time | Permanent**_ - **Your Role**: - Provide info on treatments & services - Resolve queries & schedule appointments - Ensure a smooth patient experience - **Requirements**: - Min. 12th Pass (Graduate...
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Call Center Executive
1 day ago
Pune, India Collins Placement Services Full timeHiring Call Center Executive at multispeciality hospital located at Pune. Any HSC/ Graduate/ Diploma in Hospitality or Aviation faculty can apply Salary : Rs. 18,000/- to Rs.22,000/- (Subject to Qualification, Experience & Current CTC) Collins HR Team- +91-XXXXXXXXXX Schedule: - Morning shift - Night shift - Rotational shift Ability to...
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Call Center Executive
2 weeks ago
Pune, India Collins Placement Services Full timeHiring Call Center Executive for reputed multispeciality hospital at Pune. Salary : Rs. 12,000/- to Rs.18,000/- (Subject to Qualification, experience & Current CTC). Schedule: - Evening shift - Morning shift - Night shift Ability to commute/relocate: - Pune, Maharashtra: Reliably commute or planning to relocate before starting work...
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Call Center Executive
3 weeks ago
Pune, India Mycitypune Full timeJob Description Key Responsibilities: - Customer Interaction: Handle inbound and outbound calls professionally to address customer inquiries, complaints, and requests in a courteous and efficient manner. - Issue Resolution: Provide accurate information, resolve customer issues promptly, and ensure a high level of customer satisfaction. - Call Documentation:...
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Bpo Call Center
2 weeks ago
Pune, India eHealthSystem Full time**Answering inbound calls**: - **Following up on customer/client calls**: - **Making outbound calls**: - **Collecting and reporting on customer feedback**: - **Training and onboarding new call center agents** **Job Types**: Full-time, Fresher **Salary**: ₹8,086.00 - ₹28,781.91 per month Schedule: - Day shift **Education**: - Higher...
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Call Center Executive
1 day ago
Katraj, Pune, Maharashtra, India YEWALE AMRUTTULYA Pvt. Ltd. Full time**RESPONSIBILITIES** - Make targeted outbound calls to potential franchisees to promote our offerings and generate interest. - Address and resolve any queries or concerns raised by potential franchises, providing clear and informative responses. - Assess and qualify leads to determine their suitability for our products and services, ensuring alignment with...
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Call Center Representative
7 days ago
Pune, Maharashtra, India Mphasis Ltd Full time ₹ 3,50,000 - ₹ 7,00,000 per yearJr. Call Center Representative Job Description Job Summary – Call Center Representative will be responsible for performing written and verbal verification of employment. Candidates must possess a strong sense of urgency with an ability to work in a team environment, maintaining excellent organizational, communication, and PC skills. Position...