Call Center Representative

1 day ago

Pune, Maharashtra, India Mphasis Ltd Full time ₹ 3,50,000 - ₹ 7,00,000 per year

Jr. Call Center Representative

Job Description

Job Summary –

Call Center Representative will be responsible for performing written and verbal verification of employment. Candidates must possess a strong sense of urgency with an ability to work in a team environment, maintaining excellent organizational, communication, and PC skills.

Position Overview:

Processing the allocated files for:

  • Verification of Employment- by calling the borrowers Employers and verifying their employment details provided to the client.
  • Evidence of Insurance- by calling Insurance Agencies to get the Hazard Insurance policy updated
  • Payoff Demand- by calling other lenders to get an updated payoff statement for the borrower's previous loan.

Essential Job Functions:

  • Processing the allocated files for Verification of Employment/Evidence of Insurance/Payoff Demand
  • Faxing Authorization forms
  • Receiving inbound calls
  • Meeting same day turn times
  • Data Entry, outbound calls, receiving inbound call.
  • Accurately verify employment history for borrowers by following all policies and procedures
  • Analyze data to spot anomalies with the returned verifications.
  • Respond to incoming calls and e-requests timely and accurately
  • Make outbound calls as necessary
  • Meet productivity and quality goals set by the department.
  • Follows all workflows and appropriately document orders.
  • Provides timely and accurate information to incoming customer calls/electronic requests.
  • Assists other team members as needed.
  • Participates in skills training, as requested.
  • Adheres to, and maintains compliance with, all Federal, State, and local laws and Universal policies and procedures.
  • Ensures safety and confidentiality of Employees, property, and data.
  • Performs other related duties as required and assigned.

Requirements:

  • Excellent written and verbal communication skills and ability to articulate complex issue
  • Customer Service, Computer Skills, Time Management
  • Experience in US mortgage domain preferred
  • Detail oriented and excellent organizational skills
  • Quick learner to keep up with the fast paced mortgage industry
  • Able to prioritize multiple tasks and manage time
  • Problem-solver with strong analytical skills
  • Adheres to directives, procedures, and standards
  • Ability to work in a paperless environment
  • Computer proficiency including Microsoft Office Product Suite
  • Candidates must be available to work outside of normal business hours when necessary
  • Flexible to work in night shifts and weekends

About Mphasis

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis' Front2Back Transformation approach. Front2Back uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis' Service Transformation approach helps 'shrink the core' through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis' core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.

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