Corporates Services Excellence Rm

2 days ago

Chennai, India Skillventory Full time

**Corporates Services Excellence RM - For a leading Bank**:

- From 5 to 10 year(s) of experience
- ₹ Not Disclosed by Recruiter
- Chennaior

**Roles and Responsibilities**

Responsible for ensuring that Corporate customers receive a professional and consistent high quality
- service in line or above industry standards. Core responsibility includes:

- 1. Point of contact for customer
- Manage the vendor resources in query assignment, resolution, tracking and communicating to
- clients.
- Develop direct contacts with key client so that escalations are managed in a timely and efficient
- manner.
- Responsible for knowing banks processes and ensure work is done First Time Right & drive
- fulfillment within product wise TAT.
- Responsible for day to day transactions and keep customers updated about the same.
- Escalate internally in case TAT is not met for any transaction before the escalation done by
- customers.
- Track repetitive services issues and get these updated/approved one time to cut delays.
- Maintain records and prepare monthly/regular MIS.
- Own and drive outbound campaigns in a cost effective manner with clear metrics
- Monitor and track vendor resource performance and sample checking of various communication
- outputs
- Ensures that customer gets all transaction advices, required reports/MIS without any reminders.
- Custodian of the service standards agreed upon by various support, relationship and product
- groups and ensuring adherence for customers under their jurisdiction.- Role:_Other
- Salary:_ Not Disclosed by Recruiter
- Industry:_Banking
- Department:_Other
- Role Category:_Other
- Employment Type:_Full Time, Permanent
- Key Skills- customer servicingEducation
- UG:_Any Graduate

**Company Profile**:
SKILLVENTORY
- A leading search firm- Recruiter Name:_Ayushi Jain
- Contact Company:_SKILLVENTORY
- Telephone:_8871021222

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