Student Support Officer

3 days ago

Anna Nagar Chennai Tamil Nadu, India HERE AND NOW - The French Institute Full time

Position Overview:
Key Responsibilities:
1. Customer Management:

- Serve as the primary point of contact for students, addressing their technical and administrative queries.
- Provide educational guidance about courses and their benefits.
- Support the professional growth of students and help them achieve their academic goals.

2. Sales Support:

- Assist the Sales Manager in developing and implementing sales strategies.
- Help in identifying new business opportunities and ensure consistent growth in sales revenue.
- Develop and monitor student support programs to enhance customer satisfaction.

3. Coordination and Execution:

- Assist with the organization, coordination, and execution of tests and the delivery of study materials.
- Ensure students have a seamless experience with our portals and materials.
- Coordinate and oversee the organization and delivery of demonstration classes featuring student-professor interactions.

4. Administrative Support:

- Maintain detailed records of student interactions using CRM tools like HubSpot and Salesforce.
- Present sales, revenue, and expenses reports to the management.

Qualifications:
1. 3-6 years of experience in sales and marketing.

2. Bachelor’s / Master's degree in Marketing or a related field.

3. Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization.

4. Strong proficiency in English.

5. Strong business sense and industry expertise.

6. Excellent people management skills.

7. Ability to work independently and as part of a team.

8. Strong organizational and time management skills.

| Work from Office

Salary : Rs 30,000 to Rs 60,000 (including perks and incentives)

Speak with employer: +91 8610337621

**Job Types**: Full-time, Permanent

Pay: ₹30,000.00 - ₹60,000.00 per month

**Benefits**:

- Flexible schedule
- Paid sick time
- Paid time off

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Education**:

- Master's (preferred)

**Experience**:

- Sales: 4 years (preferred)

Work Location: In person

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