Client Service Officer

4 days ago

Bandra Mumbai Maharashtra, India Anmol Jewellers Full time

**Client Relationship Management**
- Build and nurture relationships with new and existing high-net-worth clients.
- Develop and implement strategies to enhance customer retention and repeat business.
- Act as a trusted advisor for clients, offering personalized guidance on jewellery purchases.

**Sales and Business Development**
- Achieve and exceed sales targets through effective client relationship management.
- Identify opportunities to cross-sell and up-sell luxury products based on client preferences.
- Maintain a strong pipeline of potential clients through referrals and networking.

**Customer Experience**
- Deliver a seamless and personalized in-store experience that reflects the brand's luxury ethos.
- Handle customer queries, feedback, and concerns professionally and efficiently.
- Collaborate with the design team for custom jewellery requests, ensuring timely delivery.

**Brand Representation**
- Represent the brand at high-profile events, exhibitions, and client gatherings.
- Maintain in-depth knowledge of the brand’s products, history, and craftsmanship to educate clients.
- Stay updated on industry trends and competitors to provide informed recommendations.

**Job Types**: Full-time, Permanent

Pay: ₹1,000,000.00 - ₹1,500,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

**Experience**:

- total work: 4 years (required)

Work Location: In person

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