Client Service Officer

**Job Title: Client Service Officer UK/I**

**Location: Mumbai**

**Business Area**:
Institutional Cash Management (ICM) helps Financial Institutions clients to optimize their treasury and commercial payments businesses. This improves their cash flow, while offering a wide range of solutions including channel management, global payment services, check services, liquidity management, information and reporting services, and financial supply chain management.

ICM Client Service Officer (CSO) cover clients out of our global locations with hubs in Frankfurt London and New York. ICM Client Officers provide personalized and proactive service to financial institutions for their day-to-day cash management business needs. - The position we are looking for is covering clients in our region Western Europe.

**What we’ll offer you**

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
- Best in class leave policy
- Gender neutral parental leaves
- 100% reimbursement under childcare assistance benefit (gender neutral)
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above

**Your key responsibilities**
- Proactive contact with clients to ensure that first class service is continuously delivered to our client base as well as to identify the needs of the clients (business opportunity spotting) thus supporting the growth of business and income for Deutsche Bank
- Providing information and solutions to client enquiries around Payments (EUR, USD, MCCY), Balances, Checks, Service Bills, Regulatory Issues and other investigations as requested
- Client setup, training and maintenance for cash products including documentation to ensure a seamless process flow from implementation to regular after-sales service
- Active handling of Due Diligence inquiries received from the Compliance teams in Deutsche Bank, approach the involved clients, securing all deadlines are met
- Accurate use of the Client Service tracking system cinq.net, to systematically analyze the clients activities/inquiries including the preparation of respective reports for presentation to the clients
- Handling of the internal fee and billing scheme

**Your skills and experience**
- Experience of institutional client service in International Clearing and Payments Business as well as solid understanding of the Financial Institutions markets (5 years)^
- Sound understanding of Payment Systems (SEPA; EBA) and SWIFT methodology and formats (MT format as well as ISO20022) related to payments
- Strong client/ service focus and excellent relationship, communication and teamwork skills, committed to internal policies and corporate governance
- Strong ability to work independently and under tight deadlines and support the CSO’s in other locations on an as needed basis
- Business Language is English

**How we’ll support you**
- Training and development to help you excel in your career
- Coaching and support from experts in your team
- A culture of continuous learning to aid progression
- A range of flexible benefits that you can tailor to suit your needs

**About us and our teams**

Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.